whatsapp/call – 00 91 8769633708
We only accept an exchange in case of a manufacturing defect or size issue. In such a case you may return the product within 7 days of receiving the product in the original packaging, kindly do not remove the original tags and also fill the exchange form. You need to mail within 48 hours of receiving the goods to notify us of the issue. We replace it with another style available to us in our inventory. We usually do not refund the amount but offer an exchange policy. We do not expect exchange on discounted items or customized items. Once we receive the good our sales team will take care of the issue and dispatch the correct product.
All exchanges are based on the local jurisdiction.
DOMESTIC RETURNS AND EXCHANGES AND REFUND AND REPLACE
Please drop an email [email protected] in case of an issue when you receive a product from us. This should be done within 48 hours and list the reason for the exchange. After confirmation from our shipping team please dispatch the product to our office address. Please pack the product in the original packing along with the tags of the same. Kindly ensure to keep the tracking details of the parcel until received by us. We are not responsible for the item lost during transit.
We do not exchange products shipped internationally unless there is a major issue with quality or design. With international orders at the time of receiving an order we are very careful in sizing we offer you and your choice of the product since the return is extremely difficult. We encourage the customer to communicate with our sales team at [email protected] or whatsapp/call on 00 91 8769633708 to double check size and design and any other query.
But in case of an unavoidable circumstance created where the product does not fit or you face any issue please mail us at [email protected] immediately after receiving the product, and we will take care of the issue over the mail. In case replacement is the only option then the customer must take care of shipping back. The shipping charges for the return to be paid by the customer. Injiri takes care of providing a suitable replacement as per customer’s choice from the goods available in our inventory along with shipping back to customer charges. Any kind of international refunds will not include taxes, tariffs, shipping charges, and duties.