Shipment and Delivery
- FOB shipments take 14 working days for delivery (these are ex-factory shipments)
- C&F shipments take 14 working days for delivery(freight is bourne by us, duty and VAT is bourne by the buyer)
- DDP shipments take up to 21 working days for delivery. DDP shipments include (freight and duty bourne by us, and VAT paid by customer in their country)
- Shipments are sent using UPS or FEDEX depending on the delivery address. Once goods are shipped you will receive a AWB no. to track your shipment.
RETURNS AND EXCHANGES
We accept returns only in case of a defect or problem with the
product. The goods have to be in original condition, with tags attached. Please request a return authorization (RA) within 7 days of the delivery.
Studio Chinar only accepts returns within 7 days from the date the customer has received the shipment. Any RA number requests which come after 7 days will not be accepted, and shall be returned back to the customer. The to and fro freight charges in case of a defective item will be borne by Studio Chinar. In any other scenario, where exchange is due to a customer requirement, the freight charges to and fro shall be borne by the customer.
We request you to follow the following steps in case of return or exchange.
1. Request a Return authorization number (RA number) within 7 days of delivery via e-mail at email@example.com, and we will send you an RA number once the request is authorized.
2. We will need the airway bill number e-mailed to firstname.lastname@example.org
3. Please return the package to the following address:
Pawan Suth Tower,
E-22, basement, Hanuman Nagar,
Vaishali Nagar, Jaipur-302021
00 91 141 4056260
4. The time frame for exchange or delivery of new products will be confirmed at the time of the RA number.
5. Studio Chinar reserves the right to reject any damaged item on receipt of goods.
6. In case of refund, once Studio Chinar has received the goods, we will process your refund within 7 business days, and refund will be credited directly to your bank account.
7. For any questions or concerns regarding return policy and refund, kindly e-mail us on email@example.com
An order may be cancelled upto 5 working days from the date of order placed. After order is dispatched from our warehouse a cancellation fee of 30% of invoice amount will be charged.
We do our best to replace your product with the same item. However, since our inventory is small, and constantly changing, it may not always be possible to guarantee the same style is
available with us. In this case, we will try to replace the item with a similar item of the customer’s choosing.